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Complimentary Support
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Many Adaptec hardware products are provided a period of complimentary support from the date of manufacture. Support is provided via webmail and telephone (some products may incur a nominal charge for telephone assistance). Some products do not carry a technical support program but do carry a full manufacturer’s warranty. This does not include External Storage, please see the External Storage Service Policy pages.
Visit our support site at www.adaptec.com/en-US/support/.
Search ASK, the Adaptec Support Knowledgebase.
ASK Us, support via email is available. Your
TSID number will be required.
Speak with a Technical Support Specialist. Your
TSID number will be required.
Please note: Support options vary by product. Complimentary Support may not be available for your product.
More information on how to Contact Us.
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Support for Beyond Complimentary and OEM Products
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Free Support
Visit our support site at www.adaptec.com/en-US/support/.
Search ASK, the Adaptec Support Knowledgebase.
Paid Support
To speak with a Technical Support Specialist call Customer Service. There is a charge based on your product, the charge is per incident*, payable by MasterCard, Visa, or American Express. There may not be a viable solution for every problem.
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Premium Service
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After Hours Support
Speak with a Technical Support Specialist outside of Adaptec's regular business hours. The charge is $199 per incident*, payable by MasterCard, Visa, or American Express. There may not be a viable solution for every problem.
Holiday Support
Speak with a Technical Support Specialist on holidays, when Adaptec is closed. The charge is $250 per incident*, payable by MasterCard, Visa, or American Express. There may not be a viable solution for every problem.
More information on how to Contact Us.
*An incident is defined as assistance with one question or issue relating to the use of an Adaptec product, regardless of the number of communications required. Adaptec reserves the right to determine when a question or problem is not related to the original one, and request an additional fee for continuing service.
On-Site Service
On-site Service is available for Adaptec external storage products only. View
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Support for ICP Products
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If you have technical questions or problems with ICP Controller, please contact ICP technical support.
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Support Communication Policy
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Adaptec is committed to assisting customers with the highest quality of service. Adaptec does not tolerate in any way unprofessional levels of communication such as abusive or threatening language or behavior. Adaptec reserves the right to deny support to individuals who communicate in an abusive, threatening, or unprofessional manner.
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Disclaimer
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Support Options reflect Adaptec's current Support Policies and do not constitute a warranty for support. Your agreement with Adaptec for the use of your Adaptec product or products is governed by the end user license agreement accompanying the purchased product. Adaptec reserves the right at any time to change its Support Options and Policies without notice to the end user.
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